Refund policy

At Akro Herbs, we focus on providing high-quality products and a smooth shopping experience. Please read our Return & Replacement Policy carefully before placing an order.

1. No Refund Policy

We do not offer refunds under any circumstances.

All sales made on our website are final.

2. Replacement Policy

We offer replacement only in the following situations:

You received a wrong product

You received a damaged product

You received a defective product

If the issue is from our end, we will replace the product at no additional cost.

3. Reporting an Issue

To request a replacement:

You must raise your issue within 48 hours of order delivery.

Provide clear photos or video proof showing the problem.

Send the details to our support email: Support@akroherbs.in

Requests raised after 48 hours will not be eligible for replacement.

4. Replacement Time

Once your issue is verified and approved, the replacement product will be shipped within 3–5 working days.

You will receive a tracking link once the replacement is dispatched.

5. Conditions for Replacement

A replacement request will be approved only if:

The product is unused and in its original condition

All packaging, labels, and seals are intact

The issue is genuine and caused from our end

Proof submitted is valid and clearly shows the defect/damage

6. Non-Eligible Situations

A replacement will not be provided if:

The issue is raised after 48 hours of delivery

The product is used, opened, or tampered with

The damage occurred due to mishandling by the customer

Incorrect address was provided during order placement

The customer simply changes their mind

7. Contact Us

For replacement requests or support:

📧 Email: Support@akroherbs.in

We aim to assist you promptly and ensure a smooth experience.